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3-star hotel Check-in 16:00 · Check-out 11:00

Cambria Hotel New York - Chelsea

Stay at Cambria Hotel New York - Chelsea with free Wi-Fi, rooftop lounge & bistro. Rated 4.3 from 1686 reviews, close to Empire State Building & High Line park.

123 W 28th St, New York, NY 10001, United States View on map
8.6/10
Very Good Based on 1739 recent guest reviews
Free Wi-Fi Accessible Air-conditioned Laundry service Business center
What recent guests emphasize

Highly rated for location and service, with some mixed feedback on room comfort

Guests appreciate the hotel’s convenient Chelsea location, friendly staff, and comfortable, spacious rooms. Some note minor drawbacks including bathroom size and occasional housekeeping issues, but overall find it a reliable choice for exploring New York City.

Guests often praise

  • Excellent, helpful, and professional staff, with specific praise for front desk team members.
  • Prime location close to multiple subway stations, main attractions, and local dining/shopping options.
  • Spacious, modern, and clean rooms that accommodate luggage comfortably.
  • Convenient amenities including free Wi-Fi, rooftop lounge, and free bag check after checkout.
  • Quiet atmosphere toward the rear of the building, with smooth check-in experiences.

Worth knowing

  • Bathrooms are compact and may require maneuvering to use comfortably.
  • Some guests experienced stiff beds and issues with room televisions not working.
  • Housekeeping service has been inconsistent at times, with reports of missed room cleaning.
  • City street noise can be noticeable, potentially affecting light sleepers.
  • Complaints about the taste of complimentary morning coffee and small bathroom sinks.

Best for

  • Visitors seeking a centrally located hotel near Chelsea’s art galleries, the High Line, and Midtown attractions.
  • LGBTQ+ travelers looking for an inclusive and welcoming environment.
  • Tourists who value easy access to public transit and a vibrant local neighborhood.
  • Guests who prefer modern, well-maintained rooms with spacious layouts.
  • Travelers wanting a relaxing rooftop space with city views.
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About this property

Welcome to Cambria Hotel New York - Chelsea

Cambria Hotel New York - Chelsea offers a contemporary lodging option in a lively part of Manhattan, known for its large concentration of art galleries, the nearby High Line park, and numerous gay bars, making it particularly welcoming for LGBTQ+ travelers. The property features free Wi-Fi, a bistro-style restaurant, and a rooftop lounge that guests have praised as a relaxing space, though some suggest adding amenities like a firepit for cooler months.

The hotel’s setting benefits from easy access to multiple subway stations and convenient transportation links, including proximity to major airports such as John F. Kennedy, Newark Liberty, and LaGuardia. Guests frequently appreciate the location’s convenience for both sightseeing and daily commuting, with the Empire State Building, Times Square, and The Museum of Modern Art all within easy reach.

Rooms at the Cambria Hotel New York - Chelsea are generally described as spacious and modern, with well-laid-out designs and comfortable beds, though some reviews mention smaller bathrooms and occasional issues with housekeeping or TV functions. Staff members receive consistent positive remarks for their professionalism and helpfulness, contributing to a welcoming atmosphere even when minor setbacks occur.

Travelers looking for a practical, well-located hotel near cultural attractions and bustling city life may find this property suits their needs. Its friendly service and accessible location make it a reasonable choice for visitors to New York seeking both comfort and convenience, despite some mixed feedback on room features and noise levels from the street.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Accessible
Air-conditioned
Laundry service
Business center
Kid-friendly
Restaurant
Fitness center
Bar
Smoke-free

Not available at this property

Breakfast
Parking
Pool
Pet-friendly
Airport shuttle
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

NM
Noor Mian Apr 14, 2026
10

We had an excellent stay at the Cambria NYC Chelsea Hotel and cannot say enough good things about the staff and overall experience. Chelsea and Kevin were especially kind, professional, and accommodating, making our stay seamless from start to finish. A special thank you as well to the front desk agent on the morning of 12/22, please advise his name. He was incredibly helpful and welcoming and truly set a positive tone for the day. Our group of three stayed in a double queen room and it was perfect for us. The beds were extremely comfortable, the room was clean and well laid out, and everything about the stay felt easy and stress free. The hotel is also in a great location, close to multiple subway stations with very easy access for Ubers, which made getting around the city incredibly convenient. The rooftop was beautiful and a great place to relax. We would absolutely love to see a bonfire or firepit added up there during the colder months, as that would make the space even better. We will absolutely be back and highly recommend this hotel to anyone staying in NYC.

KT
Karina Torres Apr 13, 2026
8.0

Pros- I think the location is great it is close to the subway stations and some main attractions. We were even able to use the Q70 and catch the subway to get to the hotel + a little walk but it wasn’t too bad. The rooms are also pretty spacious and modern. Staff for the most part is also friendly. Cons- The beds themselves are somewhat stiff and lumpy and the tvs don’t work. Also house keeping skipped my room and I had to go downstairs to ask them to clean my room and was told they do it automatically unless I have my dnd sign out and I let them know that my sign wasn’t out but my room wasn’t cleaned, but they did clean it that night. Security at night was ok. Overall, location mattered more to me since we didn’t spend much time in the room. I would rate it overall a 3.7

OP
Omer Porus Mar 06, 2026
10

We had a great stay at the Cambria Hotel New York – Chelsea. The location is fantastic: easy to get around on foot and very convenient to multiple subway stations. The hotel team was wonderful, especially Chelsea at the front desk, who was incredibly kind and helpful with our requests and made us feel very welcome. We stayed in a 2 Queen Beds room, and the room was surprisingly spacious, even with large suitcases, which isn’t always easy to find in NYC. Everything felt comfortable and well thought out. The only minor downside was the bathroom, it’s a bit small and requires some maneuvering, but aside from that, the stay was excellent. Overall, a very good hotel in a great location, with friendly service. Definitely recommended.

MM
M M Mar 05, 2026
10

A special thanks to Jonathan Front Desk Rep for his kindness and support . He genuinely listened and was able to accommodate and immediately rectify my concerns. Although there were a few minor issues, I would definitely stay here again. The rooms were spacious. Interaction with staff was pleasant. The hotel was within short walking distance of Penn Station,. Overall, location felt safe in the evening to explore nearby shops and eateries.

C
Charles Feb 23, 2026
10

A great place for tourists. Very convenient to subway and busses. Great variety of dining and shopping within blocks. Safe. One bus (Q70 - free) to one subway (F or R) from LaGuardia. Room was modern and clean. Daily housekeeping top notch. Fast elevators. Quieter rooms are at the rear of the building. Coffee, fridge and microwave. Free bag check aftet checkout greatly appreciated. Courteous and highly professional staff. Helpful and accomdating (Thanks, Chelsea!). Book far in advance for best rates. Everything in Manhattan goes higher the closer you get to your dates. We will definetly stay here again.

KG
Katherine Geoghegan Jan 14, 2026
10

We had an absolutely lovely stay. The check-in process was so smooth—the associate was so kind when we got there a few hours early. We checked our bags in, were placed on the early check in list, and were off to see the city. All staff we came across were extremely polite and the ambience of the hotel in general was great. Our room was clean, and water was hot! This was our second stay at a Cambria hotel and we’ll continue to support this brand!

DM
Debra Melendez Jan 11, 2026
8.0

Chose this hitel for proximity to midtown and Chelsea Market area. It was totally walkable. The staff was helpful and pleasant. The room was larger than expected. The bathroom had a good size shower but you almost had to get in the shower to open the door to get out. Or stand in between sink and toilet to open door. You really would have to be there to understand. The sink is super small too. I'm not complaining, just giving true info on room. I would totally stay here again!

KH
Kerry He Jan 06, 2026
10

Prime location, reasonable price, very friendly staff. I saw a review about rooms not available until 6pm. I was lucky to get my room at 2pm. The receptionist Max was very nice. The room has no view but there's a nice rooftop. The hotel is on a street with many flower shops. The whole night I could hear big noise like loading and moving stuffs on the street. If you're a light sleeper it's hard to have a good sleep. The hotel offers free coffee, tea and hot chocolates in the morning. The coffee didn't taste good though.

Location & neighborhood

Where you'll find Cambria Hotel New York - Chelsea

New York, USA

Area with NYC’s largest concentration of art galleries, plus the High Line park & many gay bars.

  • 23 St 8 min Walk
  • 33 St 6 min Walk
  • 28 St 3 min Walk
  • John F. Kennedy International Airport 39 min Car · 1 hr 1 Transit
  • Newark Liberty International Airport 32 min Car · 41 min Transit
  • LaGuardia Airport 27 min Car · 50 min Transit
Things to do nearby

Worth the walk or a quick ride

Curated spots travelers usually pair with a stay in New York. Distances are rough real-world times, not straight-line.

The Museum of Modern Art 59,342 reviews

The Museum of Modern Art

11 W 53rd St, New York, NY 10019, United States

4.6 · Modern Art Museum
Empire State Building 126,919 reviews

Empire State Building

20 W 34th St., New York, NY 10001, United States

4.7 · Historical Landmark
Times Square 242,376 reviews

Times Square

Manhattan, NY 10036, United States

4.7 · Plaza
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